Shopping Cart
Continue Shopping

FAQ

Why am I paying more than if I buy a 6pk at the Brewery?

 At Muskoka, we make sure that the ingredients we use in our beers are the best products available, and they sometimes cost more than lesser quality ingredients. Our Moonlight Kettle beers often use specialty ingredients – oysters, tequila barrels, vanilla beans – which makes them more expensive to brew. We also want to ensure you receive your Moonlight Kettle Series beers in the best way possible, which means we charge all our subscribers an average flat shipping rate to make sure you get them quickly. We always want to keep our costs low to you, our fans, but shipping straight to your door from our Bracebridge Brewery can sometimes be expensive.


 Can I get more than one 6pk a month?

The Moonlight Kettle Series is a limited run, specialty group of beers, so we only brew a small batch. Each batch is distributed to our Tap Room, specialty bars and restaurants, and our Beer Club Members, which means that at this time, we’re only able to send out one 6pk per subscriber each month, in order to have enough of these specialty releases for everyone. Still thirsty? If you’re looking for more Moonlight Kettle beers, you can check out where to find the brew on tap, or at an LCBO Growler Bar on our Beer Locator.


 Why don’t you deliver outside Ontario for the Beer Club?

At this time, there are more laws limiting where we can ship beer – something we hope will be made easier in the future. Shipping beer outside of the province is also much more expensive, and we want to make sure the Beer Club is as affordable as we can for our subscribers.


Can I add on other swag from the Hop Shop to my beer club order?

Absolutely! You can add your Little Dipper or Big Dipper to your cart just like any other item, then continue shopping, and checkout when you’re done.


 What happens if my beer is delivered and I’m not home?

If you aren’t home when Canada Post brings by your package, you will get a notice to go pick it up from your closest Canada Post office. You will also receive shipping and delivery notifications via email.


 How do you control delivering to minors?

When we say we have a beer for everyone, we mean everyone legally allowed to enjoy our beverages. We require Canada Post to obtain a 19+ ID and signature from you to receive your package.


 What happens if my bottles break, or the beer goes bad?

We use special shipping containers to secure our bottles and avoid breakage, but with glass packages, sometimes this can happen. If your bottles do break, please let us know immediately, and we will either send you the same beers again (subject to availability) or sign you up for an additional month’s shipment for free. Always let us know if your beer is not up to our premium standards.


Contact: tap.room@muskokabrewery.com or 705-646-1266